Tenant Guide: Pre-Move-In

Follow the guidelines in this welcome guide to ensure a smooth move-in process and a successful tenancy. Helps maintain the property in great condition and ensures a positive experience for all residents.

Communication

Preferred Contact Method- RentVine Portal

Work Orders Must Be Submitted in RentVine
Portal Only

For Emergency ONLY Maintenance (Flood,
Fire) Call 619-436-5300

NOTE

TEXTING IS NOT ALLOWED ON THE MAINTENANCE HOTLINE-CALLS ONLY.

 

THE PHONE NUMBER DOES NOT RECEIVE TEXT MESSAGES

We respond to work orders within 1 business day. Our office hours are Monday-Friday, 9am-4pm. If a Work Order is placed outside of these hours, we will get back to you next business day. For emergencies, please call the Maintenance Hotline.

Please Message In RentVine Chat On The Work Order to Communicate with Vendor and Property Manager

Maintenance Requests

All maintenance requests must be made via RentVine Portal or called into maintenance hotline

RentVinePortal

palmtreeproperties.rentvine.com

Click Here to Add a Maintainance Request

Your Property Manager is: Anthony Beal

Please Contact Him For:

  • RentVine Portal Access
  • Tenant Charges
  • Work Order Communication
  • Any Other Questions You May Have

Anthony Beal

Emergencies

What is an emergency?

  • Water Leaks: Example: A broken pipe causing water
    to flood the floor
  • Gas Leak: If you smell gas call SDGE ASAP: 1-800-611-7343
  • Electrical Issues: For Ex. Sparks or smoke coming
    from outlets or appliances
  • Heating/Cooling Failures: No heat during winter
    months, or no air conditioning during summer
  • Broken Locks or Security Issues: A broken front door lock or windows that won’t lock at all

Please submit all maintainace requests through the RentVine Portal

What is not an emergency?

  • Bathtub drain not functioning properly
  • If you see pests around the property
  • A toilet is running
  • The microwave stopped working
  • A window screen is broken
  • Garage door not working

These are not emergencies and require work order in RentVine

Recommendations

NOTE

If a service call results from tenant misuse, the tenant will be responsible for the maintenance call fee

DO NOT PUT THE FOLLOWING DOWN THE DRAIN

  • Hard foods- Bones, nuts, pits, and other hard food scraps can damage or jam the blades
  • Eggshells- The thin membrane inside eggshells can get
    caught in the impellers and cause the disposal to malfunction
  • Grease, oil, or cooking fat- These can solidify and clog the drain
  • Fibrous foods- Stringy vegetables like celery, kale, lettuce, and chard can tangle up inside the unit and jam it
  • Coffee grounds- These granules can accumulate in the
    disposal and turn into a thick sludge that causes drain clogs
  • Potato peels- Potato peels can expand in water and cause clogs or get tangled in the disposal blades
  • Non-food items- Forks, spoons, napkins, or food wrappers can get into the disposal and cause it to malfunction
  • Caustic cleaning chemicals

HOA Violations

Tenant Responsible for HOA Violation Fees & Towing

A Full List of Violations can be found in the HOA Handbook

  • Only Park in Designated Parking Areas Permits may be required
  • No animals of any kind may come on property unless stated in your lease
  • No excessive noise from animals included in lease
  • Trash cans must be stored inside garage unless stated otherwise in your lease
  • No smoking of ANY kind allowed on property. Not in yard, not inside. Any smoking must be outside of property lines
  • No excessive noise of any kind permitted on property

Lights & Keys

  • Tenant Responsible for lightbulb changes during lease
  • If a handyman is needed it will be at the tenant expense
  • Tenant is responsible for water filter replacements. If a handyman is needed it will be at the tenant expense
  • If tenant locks themselves out of the house a locksmith will be called at the tenant expense

Tenant Responsibilities

All bills are added to rentvine by the 1st of the month

Utility Charges are due with rent on the 1st of the month unless stated otherwise in your lease

Recycle Right

To learn more, visit wm.com/recycleringht

After Hours Mailbox Location

Located in the building lobby, mounted to the right of the standard mailboxes

Palm Tree Properties
2525 Camino Del Rio South #305
San Diego, CA 92108

Lobby Hours:
Monday–Friday: 7:00 AM – 7:00 PM
Saturday–Sunday: 9:00 AM – 5:00 PM
(Closed on holidays)

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