Property Management FAQ

We're not just property managers — we're real estate investors ourselves. That means we think the way owners think: cash flow, long-term value, risk reduction, and fewer headaches. We manage every property as if it were our own, with systems designed to protect your asset and maximize performance.

We manage residential and small-to-mid multifamily properties across San Diego County, including single-family homes, condos, townhomes, and apartment buildings.

We handle everything. Leasing, tenants, rent, maintenance, compliance, and reporting. Our goal is simple: make your investment as hands-off as possible.

Yes — that's exactly who we're built for. Between our systems, proactive management, and real-time owner portal, you can own property here without being involved in the day-to-day at all.

We price based on real market data — comparable properties, current demand, and leasing trends — so you get strong rent without overpricing and risking longer vacancies.

We use professional photography, high-visibility online listings, and targeted advertising to generate demand quickly and shorten vacancy time.

Very carefully. We verify income, review credit, check rental history, and follow all fair-housing laws. The goal is simple: better tenants, fewer problems, and more consistent rent.

We sign on your behalf as your authorized agent, so you don't have to deal with paperwork, back-and-forth, or compliance issues.

We use our own Palm Tree Properties lease, specifically designed for California laws and investor protection. It's clear, enforceable, and built to reduce disputes.

Tenants pay us directly. We handle collection, enforcement, and follow-up so you don't have to chase payments or deal with uncomfortable conversations.

We operate on a full-month accounting system. At the end of each month, we send your statement and distribute your funds on the last business day of the month.

You'll get monthly statements, year-end summaries, and full access to everything through your online owner portal.

Yes. Your owner portal gives you real-time access to income, expenses, leases, work orders, and documents — whenever you want.

We coordinate everything using trusted vendors we've worked with over time. Our focus is cost control, fast response, and protecting the long-term condition of your property.

For non-emergency repairs over $1,000, yes — we'll get your approval first. For vacant units, we're authorized to spend up to $3,000 to get the property rent-ready.

If there's an emergency affecting safety or habitability, we act immediately. No delays, no unnecessary risk.

Yes. Preventative inspections help catch issues early, reduce expensive surprises, and protect your asset over the long run.

Our management fee is 8% of rent collected, with a $150 minimum.

Yes. The leasing fee is 50% of the first month's rent for each new tenant.

There's a one-time $395 setup fee per owner to handle onboarding, systems, and documentation.

No. Our pricing is transparent. If something falls outside normal management — like an eviction or special project — it's discussed clearly and handled case-by-case.

Yes. We operate in full compliance with California fair-housing and landlord-tenant laws.

You'll need landlord insurance with at least $1,000,000 in liability coverage, naming Palm Tree Properties as an additional insured.

We hold security deposits in our trust account in full compliance with California law.

While no manager can eliminate risk entirely, our screening, lease enforcement, and systems significantly reduce issues. Our liability is limited as outlined in the management agreement.

The initial term is 12 months. After that, it goes month-to-month with 30 days' notice to cancel.

We work with one designated point of contact to keep communication clean, efficient, and mistake-free.

If management has already started, there's a $500 offboarding fee to cover transition and administrative work.